Invite issues
Overview
Section titled “Overview”Invitation problems almost always come down to one of three things: the email went to spam or a different inbox than expected, the invite link expired, or the invite was sent to the wrong email address. This page covers all three and how to recover from each.
Invites are tied to a specific email address and role at the time they are sent; they are not automatically regenerated if circumstances change, so most fixes involve an Admin or Owner resending or recreating the invite rather than the recipient troubleshooting on their own.
If a recipient already has an account under a different email than the one invited, that mismatch is also a common source of “my invite does not work” reports, and it needs a fresh invite to the correct address.
What you can do here
Section titled “What you can do here”- Diagnose why an invitation was not received.
- Recognize an expired invite link versus an email delivery problem.
- Ask an Admin or Owner to resend or recreate an invite.
- Avoid duplicate accounts caused by mismatched invite emails.
When to use
Section titled “When to use”- A teammate says they never received an invite email.
- An invite link does not work when clicked.
- Someone was invited to the wrong email address.
Prerequisites
Section titled “Prerequisites”- Admin or Owner role to resend or manage invitations.
Where to find it
Section titled “Where to find it”- Sidebar: Organization → Invitations
- Direct route:
/org/invite
Step-by-step
Section titled “Step-by-step”- Confirm the exact email address the invite was sent to on Invitations.
- Ask the recipient to check spam, promotions, and any email filters.
- If the address was wrong, cancel that invite and send a new one to the correct address.
- If the link expired, resend the invite to generate a fresh, valid link.
- If the recipient already has an account under a different email, invite that existing account’s email instead of creating a duplicate.
- Confirm receipt and successful acceptance before assuming the issue is resolved.
What success looks like
Section titled “What success looks like”- The recipient receives a working invite link tied to the correct email.
- No duplicate accounts get created for the same person.
- The Invitations list accurately reflects who has and has not accepted.
Tips & best practices
Section titled “Tips & best practices”- Double-check the email address before sending an invite; typos are the single biggest cause of “never received” reports.
- When resending, cancel the stale invite first so the list does not accumulate duplicates.
- Ask new teammates to check spam folders proactively before assuming the invite failed.
Common mistakes
Section titled “Common mistakes”- Sending a second invite without canceling the first, leaving confusing duplicate entries.
- Assuming an expired link is a bug instead of simply resending the invite.
- Inviting the wrong email and not catching it until the recipient reports the problem.